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Brand settings

Give the dashboard your organization's colour, tone, rail mark, favicon and product name.

Updated 9 Nov 2026 3 min readNeedsorg:write

Brand settings let you make the Natiq dashboard look like yours for everyone in the organization: one colour, a choice of greys, a mark at the top of the rail, a favicon and the name shown in the browser tab. A live preview shows each change before you save.

Before you start ​

Anyone who can open Settings (admin:read) can see Brand settings. Saving needs org:write. Without it, you see "Only people who can manage the organization can change the brand." and you can see the current brand but not change it: the upload and save controls are hidden.

Change the brand ​

Pick a colour and a tone, add a mark and favicon, and name the product. Nothing applies until you save.
  1. 1Colour
  2. 2Tone
  3. 3Mark
  4. 4Favicon
  5. 5Product name

  1. Select Settings at the foot of the rail, then open the Brand settings tab.

  2. Choose a Brand colour. Pick a swatch, use the colour picker, or type a hex value into Brand colour hex.

  3. Choose a Tone: Warm or Neutral.

  4. Under Images, upload a Square mark and a Favicon if you want them.

  5. Enter a Product name.

  6. Check the Preview and the What everyone will see summary, then select Save brand.

Save brand stays disabled until something changes. Discard appears once you've edited and puts the form back to the last saved brand. Brand saved confirms it, and the page you're on updates at once.

What each setting does ​

Brand colour ​

Buttons, highlights and selected items use it. Natiq makes the shades for light and dark mode from your one colour. If white text on your colour wouldn't be readable, buttons use a slightly darker shade, and the form tells you: "Darkened to … on buttons so white text stays readable."

Tone ​

The greys behind everything — backgrounds, text and borders — in both light and dark mode. Warm is Natiq's cream-and-ink look. Neutral has the same lightness with the warmth taken out.

Square mark ​

Shown at the top of the side rail. It should be square and at least 72 × 72 pixels.

Favicon ​

The icon in the browser tab. Square, at least 32 × 32 pixels.

For both images, use PNG, JPG, WebP, SVG or ICO, up to 1 MB. A file that isn't an image, or is over 1 MB, is refused with a message under the field. Natiq accepts PNG, JPG, WebP, SVG and ICO; other image types, such as GIF, are refused when they upload, with a Couldn't upload the image message. Select Upload; once an image is set the button reads Replace, and the remove icon clears it.

Product name ​

Replaces Natiq Engagement in the browser tab title, up to 60 characters. Leave it empty to keep Natiq Engagement.

Go back to Natiq's look ​

Select Use Natiq default, then Save brand. Use Natiq default only shows when your brand differs from Natiq's. The summary reads "The Natiq default: orange, warm greys, the Natiq mark and the Natiq name."

The dashboard only

Brand settings change this dashboard. Your customers' Web Chat and accessibility widgets are configured in their own settings and aren't restyled by your dashboard brand.

Next steps ​

Change language and appearanceEach person still chooses light, dark or system.Audit logSee who changed what, and when.