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Keyboard shortcuts

Move through conversations, switch between reply and note, resolve and snooze from the keyboard, and use the command palette.

Updated 7 Nov 2026 2 min read

The Inbox has a set of keyboard shortcuts and a command palette so you can work a queue without reaching for the mouse. Mod below means ⌘ on a Mac and Ctrl on Windows and Linux.

Shortcuts ​

They work while the Conversations view is open. Press Mod + / any time to see this list in the app.

ShortcutWhat it does
Alt + JPrevious conversation
Alt + KNext conversation
Alt + EResolve conversation
Mod + Alt + EResolve and go to next
Alt + MSnooze until next reply
Alt + LWrite a reply
Alt + PWrite a private note
Alt + NSwitch assignee tab (Mine, Unassigned, All)
Alt + OShow or hide the contact panel
Mod + KOpen the command palette
Mod + /Show keyboard shortcuts
Mod + EnterSend the message (in the composer)

A few details:

  • Next and Previous step through the list in its visible order and wrap at the ends. With nothing open, either key opens the first conversation.
  • Alt + J / K and Mod + K and Mod + / work even while you're typing. Most others stay out of your way while you type.
  • Shortcuts follow the physical key position, so they work on keyboard layouts where Alt plus a letter types a different character.
  • Switch assignee tab is paused while an advanced filter is on.
  • Shortcuts that change a ticket, like resolve and snooze, do nothing on a ticket that's already resolved or closed.

The command palette ​

Press Mod + K, then type a command or search. The palette groups what it finds:

Press Ctrl or Cmd + K, then type a command; shortcuts show beside the commands that have one.
  1. 1Search
  2. 2Shortcut
  • Go to — jump to a part of the Inbox.
  • Conversation — Resolve conversation, Reopen conversation, Write a reply, Write a private note for the conversation you have open.
  • Selection — actions on the rows you've ticked, with the count shown.
  • View — Switch to a tab, or Sort by one of the sort options.
  • Help — the shortcuts list.

Commands that have a shortcut show it beside them, so the palette teaches you the keys. Use the arrow keys and Enter, or Esc to close. If nothing matches you see "No matching commands".

Inside the composer ​

  • Mod + Enter sends.
  • / opens canned responses, {{ opens variables, and @ opens mentions in a note. In each picker use the arrow keys, Enter or Tab to choose, and Esc to close.
  • Alt + L and Alt + P switch between reply and private note.

Right-to-left

In Arabic the keys and chords are the same. Only the layout of the screen flips.

Reply to a conversationThe composer in full.Bulk actionsThe palette also works on selections.