Your signature is a short block of text, such as your name and role, that you can add to the end of your replies. It belongs to you in your organisation only; changing it doesn't affect colleagues.
Write your signature
Open Inbox, then Settings. If you're an agent without admin permissions, Settings opens on Personal by default. Otherwise select the Personal tab.
In Reply signature, type your signature. The placeholder shows an example: a dash and a name, with a role on the next line.
Check the Preview. It reads "Nothing yet — your replies will send without a signature." until you write one.
Save. You see "Signature saved".
A counter shows how many characters are left. The limit is 2,000 characters. If saving fails you see "Could not save your signature".
Add it to a reply
When you have a signature, the composer shows a Signature button for replies. Select it, or Add your signature, and the signature is added to the end of the message so you can see exactly what will be sent. Select it again (Remove your signature) to take it off.
- The choice is remembered per channel, so you can keep it on for Email and off for WhatsApp.
- You can edit the signature text, or delete it, for a single message before you send. If you edit it, it becomes ordinary text in that message.
- Your cursor sits above the signature, so you write your reply first and the signature follows.
- Your signature is never added to a private note.
- Editing your signature in settings updates open composers; you don't need to reload.
Your draft is stored without the signature, so changing the signature later never leaves the old one behind in a saved draft.
Where your other personal choices live
- Presence (online, busy, offline) is in the user menu, under Your presence.
- Notification choices are at the bottom of the notification bell's panel.
- Language and Appearance are in the user menu too.
See Your status and notifications.
What an agent sees in Settings
Settings tabs show only what your permissions allow. An agent without admin permissions sees Canned, Macros, Priority, Labels and Personal. Most of those are read-only: the exceptions are building your own personal macros and your own Personal settings. The rest of the Inbox settings screen is shared configuration that admins manage, such as queues, teams, SLA policies and automation. If you can't see Personal at all, you're probably not set up as an agent; see Agents and capacity.