You sign in to Natiq with the email address and password of your account. If you've forgotten the password, you can reset it yourself from the sign-in page with a link sent to your email.
Sign in
Open the Natiq sign-in page. It's titled Sign in with the line "Sign in to your Natiq workspace".
Enter your Email and Password. Use the eye icon in the password field to check what you typed.
Select Sign in.
You land on the first product on the rail that your role can open. If you were sent to the sign-in page from a link deep inside Natiq, you're taken back to it instead.
Messages you might see
| Message | What it means |
|---|---|
| Invalid email or password | The pair doesn't match. Natiq doesn't say which half is wrong. |
| This account has been deactivated — ask your organization admin to restore it | An admin switched your account off. Resetting your password won't help; see Manage users. |
| This organization is suspended — please contact support | Your whole organization is suspended. |
| Your session expired. Sign in again to pick up where you left off. | You were signed out because the session ran out. Sign in again. |
| Your session ended. Please sign in again. | Natiq could no longer use your session. Sign in again. |
| Something went wrong — please try again | Any other failure. |
Reset a forgotten password
On the sign-in page, select Forgot your password?
Enter your Email and select Send reset link.
Open the email and follow its link. The screen is titled Choose a new password.
Enter a new password in Choose a password, repeat it in Confirm password, and decide whether to keep Sign out of Natiq on your other devices ticked.
Select Save and sign in.
You're signed in straight away, so you don't have to type the new password again.
Keep "Sign out of Natiq on your other devices" ticked if in doubt
It's ticked by default and recommended if you think someone else knew your old password. Other devices are signed out, and you stay signed in here.
About the reset link
- Natiq always answers If that address has an account, we've sent a reset link, whether or not the address has an account. That is deliberate, so nobody can use the form to find out who has one.
- The link works once and expires in an hour.
- Only the newest link works. Asking for another one cancels the link in the earlier email.
- If the link can't be used, you find out when you select Save and sign in: the screen says the link isn't valid, has expired or has already been used. A link with no token at all says it isn't valid straight away. Send me a new link at the foot of the screen takes you back to request another.
- If you ask for links too often, you see Too many attempts. Please wait a moment and try again. Wait a minute, then send again.
Sign out
Select your avatar at the foot of the rail and choose Log out. You're taken back to the sign-in page. To see other devices you're signed in on, or to sign them out, see Review your sessions and sign-in history.