Natiq brings every part of customer conversations into one workspace: the Inbox where your team answers, the Agent Builder where you design AI agents, Campaigns for outbound messages, and Connect, where channels like Web Chat and WhatsApp are plugged in. This article walks you through what you see the first time you sign in.
The rail
The narrow column on the left edge of the screen is the rail. Each icon opens one product. You only see the products your role allows — if a teammate mentions a product you can't find, ask an admin to check your role (see Roles and permissions).
- 1The rail
- 2Your user menu
| Rail entry | What it's for |
|---|---|
| Agent Builder | Build AI agents and the flows they follow, then publish them to channels. |
| Inbox | Read and reply to conversations from every channel, assign them and resolve them. |
| Campaigns | Send WhatsApp template messages to a list or segment, now or on a schedule. |
| Build WhatsApp Flows and manage your WhatsApp template messages. | |
| Contacts | Everyone your organisation has talked to, with lists and segments. |
| Connect | Add and configure channels, and choose the AI agent that answers each one and the queue its conversations wait in. |
| Knowledge | The websites your AI agents answer from, crawled and kept up to date. |
| Accessibility | Set up the accessibility widget for your websites, and get the code for the optional sign-language avatar. |
| Settings | Organisation settings: users, invitations, roles, storage, brand and audit log. Shown to admins. |
You land where you work most
After signing in, Natiq opens the first product on the rail that your role can use. An inbox agent goes straight to the Inbox; a builder goes to the Agent Builder.
Your user menu
Select your avatar at the bottom of the rail to open the user menu.
- 1Language
- 2Appearance
- 3Account
- 4Log out
- Your presence (Inbox agents only) — set yourself Online, Busy or Offline.
- Language — switch the whole interface between English and Arabic. Arabic switches the layout to right-to-left.
- Appearance — choose Light, Dark or System default. System default follows your computer's setting as it changes. Your choice is remembered for you on this browser, so the next person who signs in on a shared computer gets their own setting, not yours.
- Account — your sign-in history and active sessions.
- Log out — ends your session on this browser.
How a conversation moves through Natiq
It helps to know the path a customer message takes before you change anything:
A customer writes in on a channel you've connected — for example the Web Chat on your website, or your WhatsApp number.
An AI agent answers first, if one is assigned to that channel in Connect. It follows the flow you built in the Agent Builder and can answer from your Knowledge.
The agent hands over when the customer needs a person, or when your flow says so. The conversation becomes a ticket in the Inbox, waiting in the channel's queue until an agent takes it.
A teammate replies, assigns, adds notes and finally resolves it. Every step shows up in Reports.