An agent is a conversation flow that answers customers for you: it asks questions, uses AI and your knowledge, and hands over to a person when needed. You can have Natiq build the first version from a description, start from a template, or lay out the flow yourself on a blank canvas.

Choose how to start

Open Agent Builder from the rail. If the assistant is switched on for your workspace, and you can edit agents, you land on Build with AI; otherwise you land on Agents, and New agent opens the blank-agent dialog described below.

Describe what the agent should do, or start from a template.

1. 1Describe it
2. 2Templates

Way to start	When to use it
Describe it	You know the outcome ("answer order questions and hand complaints to my team") and want a working first draft fast.
Start from a template	Your job looks like a common one.
Build from scratch	You want full control from the first step.

Describe what you want

1. On Build with AI, type what the agent should do in the message box. For example: Build a bot that tells customers where their order is and hands over to a human agent when it cannot help.

2. Select Build it.

3. Answer the assistant's questions and approve what it asks you to approve. When the build finishes, select Open in builder to see the flow it made.

The whole conversation is covered in Build with the assistant. The assistant needs the builder.bots:write permission, and your workspace must have it switched on.

Start from a template

Under the headline on Build with AI you can pick a template, or open Templates in the Build sidebar. There are five: Lead scorer, Order desk, Inbox triage, Morning brief and Demo booker. Filter them by how they start — Chat, Webhook, Email or Schedule — and select Use this.

Starter templates, filtered by how they start; Use this drops the brief into the assistant.

A template is a starter prompt, not a finished agent. It lands in the message box as editable text, so change it to match your business before you send it.

Build from scratch

1. On Build with AI, select …or build an agent from scratch on the canvas. On the Templates page the same option is Build from scratch.

2. Enter a Name, for example Order status assistant.

3. Choose the Default language, English or Arabic.

4. Select Create. The flow editor opens with an empty canvas that has only a Trigger.

Carry on in The flow editor.

Find and manage your agents

Agents lists everything you have built. Each card shows the agent's name, its state, when it was last edited and its default language.

Every agent is a card with its state, filtered by the tabs above the list.

1. 1Tabs
2. 2Status

• Tabs — All, Live and Drafts. A Paused tab appears only while at least one agent is paused. An External tab lists bots connected through Connect (external agents) when there are any and you can view analytics.
• Search agents filters by name.
• Edit flow opens the editor. Preview opens a test conversation.
• Open chat reopens the assistant chat that built the agent, when one is on record.
• The ⋯ menu has Delete. Natiq asks you to confirm: deleting removes the agent and its published flow and cannot be undone.

State	Meaning
Draft	Never published, so nothing is answering yet.
Live	Published.
Paused	Switched off. It shows under All and Paused, not under Live or Drafts.

Readers see a shorter menu

People with only builder.bots:read can browse agents, preview and open analytics, but New agent, Edit flow, Open chat and Delete need builder.bots:write.

Next steps

The flow editorAdd steps, connect them and let your work save itself.Publish an agentPut the flow live and see what changes.