November 2026
A WhatsApp area for Flows and template messages New
9 Nov 2026 · WhatsApp
WhatsApp now has its own place in the rail. Build WhatsApp Flows — forms your customers fill in without leaving WhatsApp — and manage your Template messages, which moved here from Campaigns. Manage template messages →
External agents in the Agent Builder New
3 Nov 2026 · AI agents
External bots you connected in Connect now appear in the Agent Builder as read-only external agents, with their Overview and Conversations — including each conversation's latest message time and the contact it was with. Transcripts open at the latest message.
Brand settings New
1 Nov 2026 · Workspace
Make Natiq your own: in Settings → Brand settings, choose one brand colour, a Warm or Neutral tone, a rail mark, a favicon and a product name. Natiq derives every shade from your colour, keeps text readable in both light and dark mode, and shows your brand as soon as you're signed in, with no flash of the default look. Set up your brand →
October 2026
Show a bot's circuit state Improved
20 Oct 2026 · Channels
An external bot's card in Connect now shows whether Natiq is sending it conversations, has paused it after repeated failures (new messages go to agents), or is testing it again with a few messages — and since when.
Build with AI: the Flow Assistant New
18 Oct 2026 · AI agents
Describe what your agent should do and the Flow Assistant builds it with you — proposing steps, connections and settings as cards you approve. It also sits beside the canvas in the flow editor, working on the agent you're editing. Build with the assistant →
Queues and priority in the Inbox Improved
18 Oct 2026 · Inbox
Conversations now land in a queue, wait there for the queue's agents, and carry a priority you define under Settings → Priority. The Inbox now consistently says Queue where it used to mix Inbox and Scope.
A friendlier composer Improved
19 Oct 2026 · Inbox
Formatting controls float over the text you select, and your signature leaves a line free to write on. Opening a conversation highlights only the row you clicked.
Card step New
13 Oct 2026 · AI agents
A new step that sends a picture, a title, text and up to three buttons — rendered in the builder, the Inbox timeline and Web Chat.
Go back to an earlier step New
13 Oct 2026 · AI agents
Drag a branch back to any earlier step to build loops like "ask again". Edges light up when you hover them, so complex flows are easier to follow.
Web Chat shows its sources New
12 Oct 2026 · Web Chat
When an AI Agent step answers through VoiceHub, Web Chat lists the sources the answer was based on. Web Chat no longer shows a "Powered by Natiq" footer.
One name per contact Improved
12 Oct 2026 · Contacts
Contacts now keep a single Full name instead of separate first and last names, and the contact panel shows identities, phone numbers and channels in one block.
Sign-in history Improved
12 Oct 2026 · Account
Your account page lists every sign-in, page by page.
Question-led Inbox reports New
9 Oct 2026 · Reports
Inbox reports are rebuilt around the questions team leads ask: an Overview for today's triage, and Conversations, Agents, Teams, Labels, Queues, CSAT and SLA tabs with scope filters. Explore reports →
Conversations in Analyze New
9 Oct 2026 · AI agents
A Conversations tab in an agent's analytics shows who talked to the agent and what was said.
Manage teams from one drawer Improved
6 Oct 2026 · Inbox
Add agents to a team from one drawer that creates and edits it.
Rich messages everywhere New
5 Oct 2026 · Channels
Selections, links, carousels and location requests render properly in the Inbox timeline, the Agent Builder and Web Chat.
Dark mode New
3 Oct 2026 · Workspace
Choose Light, Dark or System default under Appearance in your user menu. On a shared computer, each person keeps their own choice. Change your appearance →
Choose who answers a new channel Improved
3 Oct 2026 · Channels
When you add a channel in Connect, you can pick who answers it straight away, just as when editing one.