When many tickets need the same change, select them in the list and act once. This is faster than opening each conversation, and it works with any tab, search or filter.

Select conversations

Tick rows and a bar appears with the count and the actions that apply to all of them.

1. 1Selected count
2. 2Select all loaded
3. 3Clear
4. 4Resolve
5. 5Run a macro

1. Hover a row in the list. A checkbox appears at its start. Tick it.

2. Tick more rows. A bar appears showing how many you've selected, for example "5 selected".

3. To select everything loaded, use the checkbox in the bar (Select all loaded conversations).

4. Use Clear to drop the selection.

Two limits apply:

• You can select up to 100 conversations at a time. Past that you see "You can select up to 100 conversations at a time."
• Only conversations loaded in the list can be selected. Scroll to load more first.

Changing a filter, tab or search clears the selection.

What you can do

Action	Needs
Resolve, Reopen	Permission to edit tickets.
Snooze	The same. Choose Until next reply, For an hour or Until tomorrow.
Priority	The same.
Add label, Remove label	The same.
Macros	Permission to use macros, and at least one macro.
Assignee: Transfer…, Move to queue…, Unassign	Permission to assign tickets.

Resolving, reopening and unassigning ask you to confirm first, for example "Apply this to 5 selected conversations?" or "Take the agent off 5 selected conversations?". Assigning goes through the transfer panel instead, where the summary and the Transfer button are your confirmation.

Transfer… and Move to queue… open the transfer panel. A handover note you write there is posted as a private note in every selected conversation. See Transfer and collaborate.

Read the result

A bulk action can partly fail, so always check the message. "Updated 5 selected" means all of them changed. "2 of 5 could not be updated" means the rest did change and these didn't, usually because that status change isn't allowed from where the ticket is.

Running a macro shows "Macro applied to 5 conversations", or how many couldn't be completed. See Macros.

Right-click for one ticket

Right-click a ticket for the same actions on a single row, plus Open in new tab, Copy conversation link, Mark as read, Mark as pending, and Follow or Unfollow. With rows selected, the palette also offers selection commands under Selection. See Keyboard shortcuts.

Check the filter first

Select all, then glance at the count and the active filter chips before you confirm. A bulk resolve on the wrong list is easy to do and slow to undo ticket by ticket.

Search and filter conversationsBuild the exact list you want to act on.Ticket statusesWhat each status does before you change many at once.