When an admin invites you, Natiq emails you a link. Opening it takes you to a short screen where you choose your own password. That activates your account and signs you in — the admin never sees or sets your password.
Accept the invitation
Open the email and follow its link. The screen is titled Join your team, with the line "Choose a password to activate your account".
Optionally enter a Username. If you leave it blank, your email address is used.
In Choose a password, enter the password you want. Use the eye icon to check what you typed.
Select Accept invitation.
You're signed in and taken to the first product on the rail that your role can open. The roles the admin picked in the invitation are yours from the start. If every role on the invitation was deleted before you accepted, you get the standard agent role instead; roles that still exist are kept.
Invitation links expire after 7 days
If yours has run out, ask your admin to send a new one.
Open the link from the email
The link carries your invitation. If you see This invitation link is incomplete — open the link from your invite email, the address was typed or copied only in part. Go back to the email and use the full link.
If the invitation doesn't work
Natiq checks the invitation when you select Accept invitation, not when the page opens. If it can't be used, one of these messages appears then.
| Message | What to do |
|---|---|
| This invitation doesn't exist — ask your administrator to send a new one | The link doesn't match an invitation. Ask for a fresh one. |
| This invitation has expired — ask your administrator to send a new one | Ask your admin to invite you again. |
| This invitation has already been used or revoked | You may have accepted it already — try signing in. Otherwise an admin revoked it. |
| An account with this email already exists — try signing in | You already have an account with that address. See Sign in and reset your password. |
| Something went wrong — please try again | Try again; if it persists, ask your admin for a new invitation. |
What an admin sees
Until you accept, you appear only on the Invitations tab of Settings, with the status Pending. Once you accept, the status becomes Accepted and you appear under Users. See Invite teammates.