Connecting channels
- Connect a channelAdd WhatsApp, Telegram, Email and other channels from the Connect catalog, and see which ones are already live.3 min read
- The channel catalogEvery channel Natiq lists in Connect, what you need to connect each one, and which are still coming.3 min read
- Connect WhatsAppLink a WhatsApp Business number to Natiq through Meta Cloud so customers can message you and agents or people can reply.3 min read
- Connect TelegramConnect a Telegram bot with its token so its conversations land in your Inbox next to every other channel.2 min read
- Connect EmailTurn a support mailbox into ticketed conversations by connecting it through Mailgun or SendGrid.2 min read
- Choose who answers a channelDecide whether an AI agent, your live agents or an external bot answers each channel, and which queue its conversations land in.3 min read
- Connect an external botLet a chatbot that runs on your own servers answer a channel, and understand what the Not answering and Testing states mean.2 min read