The Share tab is where an agent meets the world. It gives you the one script tag that puts the agent on your website, and shows the other channels and entry points that reach it.
Open an agent in the editor and select Share in the tab strip (Build, Design, Share, Analyze). Nothing answers until the agent is published; until then the tab says so.
Put Web Chat on your website
The Web chat card says One script tag puts this agent on your site.
- 1Embed snippet
- 2Replace key
Publish the agent. The Embed snippet appears once it is published.
Copy the snippet with the card's copy control.
Paste it into the pages of your website where the chat should appear, typically before the closing body tag.
Open the page and start a conversation to check it.
You can also select Try it in the top bar to talk to the published agent first.
No snippet?
If the card says there is no web chat connection yet, select Set up web chat. Publishing usually creates one; this repairs it. If your environment has no widget deployed, the card says so and shows only the key.
To change how the chat looks, use the Design tab.
The widget key
The Widget key identifies this agent to the widget. If you build your own integration instead of pasting the tag, this is the key it authenticates with.
Replace the key
If the key leaks, use Replace key.
Select Replace key and confirm. Every page using the current key stops working until you paste the new snippet.
Copy the new snippet. A message confirms a new key was issued.
Update every page that carries the old snippet.
Your Design settings stay as they were.
Other channels
The Other channels card lists the lines, such as WhatsApp or Telegram, that answer through this agent. Each shows a health label:
| Label | Meaning |
|---|---|
| Ready | The line can receive and answer. |
| No agent | No agent is attached. |
| Verify token missing | The line's setup is incomplete. |
| Duplicate route | Another line shares the same route. |
| Cannot deliver | Replies cannot be delivered. |
| Disabled | The line is switched off. |
Select Manage in Connect to add a line or point one at this agent. If the card says Web only, for now, no other line is attached yet. See Connect a channel.
Other ways in
Other ways in lists the agent's webhook and schedule: Live or Off, whether a webhook is Signed, and the next run of a schedule (Live, Paused or Done). Select Manage in Build to change them. See Webhook and schedule triggers.
Permissions
The web install and other channels need channels:read. Without it the tab explains that those cards are hidden, and an admin can grant it; the Other ways in card still shows. Changing the key or setting up web chat edits the channel, so it may need more than read access.