Once an agent is live you can see how it is doing without leaving the Agent Builder. The Analyze tab sits at the end of the tab strip, after Build, Design and Share.
Open Analyze
Open an agent from the Agents page, select the agent's name (or Edit flow), then Analyze. Edit flow is only shown to people who can edit agents. The tab also opens from the Share tab's strip.
Which view answers which question
| Your question | Where to look |
|---|---|
| Where do people stop answering? | Flow: the published flow, with where people dropped off and which path they took. |
| Is usage growing? | Overview: new users, active users and messages over time. |
| Did it help? | Outcomes: completion, handovers, resolved or abandoned conversations and satisfaction. |
| What did people actually say? | Conversations: the conversations and their transcripts. |
| Did my webhook or schedule fire? | Runs: every run with its status and result. |
Every view except Runs uses the date range at the top: Today, Last 7 days (the default), Last 30 days, Last 90 days or Custom.
What to do with it
- A big drop-off on a step usually means its question is unclear or asks for too much. Rewrite it in the flow editor.
- A high handover rate points to cases the agent cannot yet answer. Add knowledge or a branch.
- Check Runs after you add a webhook or schedule.
The Flow view and Most used flows follow the published flow. If the draft has unpublished changes, the Flow tab says so; publish to see the new flow measured. The Overview figures and conversation counts cover all of the agent's conversations.
External agents
Bots connected through Connect, opened from the External tab on Agents, have only an Overview (deliveries and handover reasons) and Conversations. They have no Flow, Outcomes or Runs, and no Edit flow.